Auto Glass FAQ’s
Will my insurance company pay for my new windshield repair or replacement?
Auto Glass is covered under comprehensive coverage. Your only out of pocket expensive should be your comprehensive deductible. Call us today at 888-888-GLASS and we will take care of your insurance claim from start to finish.
What if my deductible is the same or more than the auto glass service?
You will be responsible for any cost up to your deductible amount. Your insurance company will pay any amount over your deductible amount.
Can insurance companies tell me that I must use a particular auto glass shop?
No they cannot. You have the legal right to pick the shop of your choice for any repairs or installation. Call our customer service representatives today at 888-888-GLASS.
How do I know if the damage to my windshield can be repaired?
If your windshield damage is smaller than the size of a quarter, then it may qualify for repair. However, certain determinants may play a role in its reparability. Call 888-888-GLASS for a free estimate.
What type of glass do you use?
We use Original Equipment Manufacturer (OEM) auto glass which is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is made to the same standards, but by a different manufacturer. Our customers can choose OEM or OEE prior to service by calling us at 888-888-GLASS.
Do you offer any type of warranty?
Yes, we guarantee a lifetime warranty against leakage for as long as you own your vehicle. We also offer a lifetime warranty against workmanship.
Can you come to my house or my place of work?
Yes. To better serve you, we offer free mobile service. Our trained and certified technicians will come directly to you to perform the repair or installation on-site at no extra charge.
How soon can you get me in?
In many instances, we can get you scheduled for same day service. Call us at 888-888-GLASS to schedule your appointment.
How long will it take to have my windshield repaired or replaced?
A chip repair will take 30 – 40 minutes and your car can be driven immediately. A windshield replacement will take 1 ½ hours because the windshield adhesive needs to cure before the car can be driven.
Do you replace auto glass other than the front windshield?
Yes, absolutely. We service virtually all auto glass parts, including side, quarter and back glass, rear cab sliders, sunroofs and T-tops. We also repair and replace window motors and regulators and vinyl tops.
Are your technicians certified?
Yes. Our technicians are DOW certified. DOW is the leading training program for the Auto Glass Replacement Safety Standard (AGRSS) Council in all four categories – Retention Systems, Mechanical Training of Glass Replacement, Installation Standards and Procedures, and AGR Safety Issues.
What types of payment to you accept?
We accept Visa, MasterCard, Discover, American Express and cash.
